Superhero Customer Success Specialist

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Job Overview: Are you passionate about helping customers and saving the day? Do you have a knack for technology and a love for problem-solving? Then this job is for you! We are seeking a Superhero Customer Support Specialist to join our team and provide outstanding support to our SaaS customers. In this role, you will be the hero our customers need, helping them overcome technical challenges and providing exceptional service. You'll also get to flex your Excel skills and apply your ecommerce experience to help our customers succeed.

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Key Responsibilities:

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• Provide exceptional customer service through various channels, including email, phone, and chat.

• Troubleshoot and resolve technical issues related to our SaaS platform and assist customers with basic software questions.

• Help customers optimize their use of our software by providing expert guidance and best practices.

• Collaborate with our product and engineering teams to escalate and resolve complex issues.

• Create and maintain customer support documentation and knowledge base articles.

• Apply your Excel skills to help customers analyze and interpret data.

• Use your ecommerce experience to provide valuable insights to customers and help them grow their businesses.

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Qualifications:

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• 1-2 years of experience in customer support or a related field.

• Basic technical skills and previous software experience required.

• Proficiency in Microsoft Excel is a plus.

• Ecommerce experience is a plus.

• Excellent communication skills, both written and verbal.

• Strong problem-solving skills and ability to work under pressure.

• A positive attitude and a desire to go above and beyond for our customers.

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We offer a fun and supportive work environment where you'll have the opportunity to grow and develop your skills. If you're ready to be a superhero and help our customers succeed, apply today!​

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Perks of working with us:

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• We work with cutting edge technologies

• We are fully remote; you can work from wherever in the world you want

• We have a startup atmosphere full of fast decisions and lacking corporate politics

• We avoid unnecessary meetings at all costs

• We value your input and encourage you to develop and master your leadership skills

• We pay generous bonuses based on individual and company performance

• We have a flexible holiday and vacation policy 

 

Flashpricer:

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With online selling at an all-time high, Flashpricer develops software that helps businesses keep their prices competitive, profitable, and consistent across multiple selling channels. 

We are an established SaaS company based in the United States experiencing explosive growth. Our team consists of experienced entrepreneurs in the technology and eCommerce industries. 

 

Flashpricer is a fully-remote global team driven by enthusiasm for finding simple solutions to high-tech problems. We have a goal-oriented culture that embraces the best ideas from our team members. We push each other to rise to the occasion and don’t put each other down. We enjoy the flexibility to solve problems creatively and without unnecessary obstacles. 
 

To apply:

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Send your CV/Resume to us using the form below. Also include a video (preferred) or cover letter describing a previous project that you were most excited to work on. Please provide any links to Github, LinkedIn, or personal websites if you have them. We look forward to meeting with you via Zoom if you seem like a fit.